About us

Find out more about WPA - who we are and our commitment to providing the very best service to you.

An award-winning UK health insurer

We offer all of our members a personal commitment to customer service excellence.

On average calls answered in 0 minutes*

0% of claims authorised*

Only 0 complaints upheld by the FOS since 2017*

* WPA data: July 2024

"Great service with understanding people who help make the medical trials and tribulations that much easier to work through."

Mr B - Customer

We're rated 'Excellent' on Trustpilot

Our commitments

WPA is dedicated to transparency in corporate governance and embraces inclusion, diversity, and environmental responsibility. Learn more about our commitments.

Corporate governance

As a not-for-profit company, committed to transparency in all that we do, we recognise the importance of sharing details of our company reports and structures. Find out more about our leaders, values, culture and governance.

Our environmental commitment

Recognising our responsibility for the immediate and long-term impacts our activities may have on the environment. Find out more about our environmental projects and what we are doing to reduce our carbon footprint.

Inclusion and diversity

WPA values inclusion and diversity, creating a fair culture with equal opportunities. We support employees throughout their career and collaborate with organisations promoting equality and inclusivity.

Purpose and principles

We're not hampered by the demands of shareholders motivated to make a profit, meaning we're free to act differently from the rest. We focus on the service we provide to our members. We're all trained first and foremost to listen. To ask questions with empathy, respect and understanding. To give the best advice. To never rush. To care.

We are one of the few insurers to volunteer details of ombudsman complaints against us.

Our complaints procedure

International Standard Accreditations

On an annual basis we are independently audited by the BSI certification body for the following internationally recognised standards:

Quality Management:
ISO 9001:2015

The internationally recognised Standard for Quality Management systems placing emphasis on achieving customer satisfaction and continual improvement.

Environmental Management:
ISO 14001:2015

The internationally recognised Standard for Environmental Management systems - one of the highest benchmarks in environmental management and best practice.

Business Continuity Management:
ISO 22301:2015

A management system to restore our ability to supply critical services to an agreed level following a disruption to service.

Information Security Management:
ISO 27001:2013

The benchmark for protecting valuable and sensitive customer information.

The WPA Foundations

The WPA Foundation promotes good health in young people across the UK. The WPA Charitable Foundation provides assistance with transport costs to and from hospital for families in the South West in financial distress with profoundly ill children.

Supporting good causes

Why choose WPA?

We provide access to the sort of healthcare that we want for ourselves and our families. We've been helping our members since 1901. That's all we do. Just health insurance. No distractions.

Freedom to choose when, where and who provides your treatment.
Customer service excellence built up over 120 years.
We specialise in health insurance - we don't offer other forms of insurance.
Our WPA Health app makes it easy to manage your membership wherever you are.

View our awards

We are here for you

Become a member

If you'd like to talk to someone about becoming a member, please give our UK team a call on

01823 625050

(Monday - Friday 9am - 5pm)

Personal & family

Group schemes

Whatever the size of your business we have a group scheme available. Call us on

01823 625247