Help & support

We will help you find the answers to your questions

WPA virtual assistant

Our virtual assistant understands natural language so that you can ask questions such as "What hospitals can I use?"

Understanding health insurance

Our useful guides are here to help you understand health insurance, the terminology used and how to make a claim.

What is health insurance?

What is health insurance, how do I choose a policy and how much does it cost?

Why have health insurance?

The benefits of having health insurance in the UK and how it compares to self-pay.

What is underwriting?

Find out what underwriting is and what options are available on joining or switching cover.

The WPA Health app

Our app provides easy access to manage your membership, as well as pre-authorise new claims 24/7 with just a few simple questions.

How do I make a claim?

How do I make health insurance claim, how is this different to a cash benefit claim and what claiming methods are available to me?

WPA Health app

Enhanced features in the palm of your hand.

Available on iOS and Android, and designed specifically for the convenience of our members, WPA Health provides easy access to make a claim 24/7, track claim and benefit limits, access 24/7 Remote GP Services, send and receive secure messages and more! Simply sign-in using your WPA username and password.

Frequently asked questions

We have put together a list of our most commonly asked questions. Choose the relevant area below to view.

Personal/family policies

Existing or prospective customers.

Small & Medium Enterprise schemes

Existing or new schemes with 2+ employees.

Large Corporate schemes

Existing or new schemes with 150+ employees.

Healthcare providers

FAQs by Healthcare providers.


Questions frequently asked by intermediaries.


FAQs covering the website and WPA careers.

Health & Wellbeing hub

Supporting your health and wellbeing

View our Health & Wellbeing hub for the latest health & wellbeing information articles, videos, member support services and other useful support information.

We are here for you

Existing members

Access 24/7 Remote GP Services, contact us using Live Chat, make and track a claim or send and receive secure messages all via the WPA Health app or My WPA Login.

Find healthcare providers

Search for healthcare professionals, hospitals, clinics and scanning centres recognised by WPA in your area.

Contact us

Find the right number to call, view our opening hours or send us an email.