Senior Clinical Case Manager
Starting Salary from £31,000 rising to £34,500 on successful completion of probation.
Full-time (37 hours per week)
Permanent role based in Taunton, Somerset, close to J25 of the M5.
The role
The team provide a single point of contact for our customers to discuss their ongoing treatment as we support them through their treatment journey. We also liaise with healthcare professionals and hospitals to ensure we have the information needed to support these complex medical claims. Our Chief Medical Officer and other Medical Advisers (all practising specialists in the NHS and private sector) are on hand to support the team with complex cases, to ensure our customers can access the very best treatment.
What can you bring to WPA?
Are you a healthcare professional with experience working in the healthcare sector or have a relevant clinical qualification (e.g. undergraduate or postgraduate in life sciences, nursing, paramedic or physiotherapy) or significant clinical experience (e.g. pharmaceutical or theatre technician)
This is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most.
The successful candidate will have a willingness to act as front-line support to our customers via all communication channels, including email and telephone with some of the main aspects of the role including;
- Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.
- Signposting where required to enable access to other eligible services.
- Use clinical skills to make informed decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment options.
- Work proactively with providers to ensure care is appropriate to need and eligible under the customers policy.
- Maintain up to date and accurate knowledge of current best practice and clinical guidelines.
- Support front line business areas where there are clinically complex cases to provide clinical case management support.
- Maintain up to date and accurate knowledge of appropriate WPA products, policies, and initiatives to ensure that all queries are answered accurately.
- Able to carry out medical research to support claim decisions and ensure current and accurate evidence to support claims advice.
A great career. A great place to work.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Benefits include
- Competitive starting salary.
- Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
- Comprehensive induction programme.
- A commitment towards your ongoing training to help you develop the career you want.
- Gain recognised professional qualifications as appropriate.
- Contributory pension.
- Participation in WPA's annual companywide bonus incentive scheme, Partnership for Excellence.
- Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
- Two paid charity leave days per annum.
- Free on-site parking in WPA's secure car park.
- Private health insurance.
- Life insurance.
- Subsidised onsite restaurant.
- Monthly awards to recognise employee achievements.
- Cycle to work scheme.
- Charging points for environmentally friendly vehicles.
- Remote GP Services - access to a remote GP 24/7, free to use for employees, partners and their dependants.
- Employee Cash Plan, specifically designed for employees and child dependants - partners can be added.
- Length of Service awards - financial awards for each five completed years of service.
How to apply
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to careers@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy
Not found what you're looking for?
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren't suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
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