Customer Retention Consultant
Starting salary £26,117 rising to £28,014 following successful completion of probation.
Full Time or flexible working patterns to match your personal circumstances.
Permanent role based in Taunton, Somerset, close to J25 of the M5.
The role
If you are confident building rapport over the phone and via email, have good listening skills and are interested in entering a career with progression opportunities, then this is a fantastic opportunity for you.
The key functions of the role are:
- Acting as a primary point of contact for retention queries for customers, intermediaries and WPA internally.
- Conducting fact-finds to establish customer demands and needs to secure renewals or to retail cancelled customers.
- Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within WPA’s risk appetite.
- Establish, develop and maintain relationships with intermediaries to support them with renewal/retention-based queries.
What can you bring to WPA?
At WPA, we pride ourselves on customer service and we are well known for the fantastic service delivery we provide. If you are passionate about providing first contact resolution, are confident building rapport over the telephone and via email, have fantastic listening skills and are interested in entering a career in with progression opportunities then this role is for you. You must be able to establish and maintain relationships, enjoy working in a team environment and have a keen eye for detail. In return, you will have the chance to represent the company and be an advocate for the amazing work that we do.
A great career. A great place to work.
Your long-term commitment, passion and desire to always be the best you can, will be rewarded. We will help you to develop the career you have been waiting for.
Benefits include
- Competitive starting salary.
- Flexible Holiday entitlement that increases with length of service and which can be bought and sold subject to certain maxima and minima.
- Comprehensive induction programme.
- A commitment towards your ongoing training to help you develop the career you want.
- Gain recognised professional qualifications as appropriate.
- Contributory pension.
- Participation in WPA's annual companywide bonus incentive scheme, Partnership for Excellence.
- Access to an Occupational Health Nurse, Employee Assistance Programme with face to face counselling and a free annual flu vaccination.
- Two paid charity leave days per annum.
- Free on-site parking in WPA's secure car park.
- Private health insurance.
- Life insurance.
- Subsidised onsite restaurant.
- Monthly awards to recognise employee achievements.
- Cycle to work scheme.
- Charging points for environmentally friendly vehicles.
- Remote GP Services - access to a remote GP 24/7, free to use for employees, partners and their dependants.
- Employee Cash Plan, specifically designed for employees and child dependants - partners can be added.
- Length of Service awards - financial awards for each five completed years of service.
How to apply
Before submitting your application, please ensure you have a clear understanding of the role and why you think you may be suitable. If you have any queries at all about the role, you are welcome to contact us to discuss these first.
Completing the application form is the first step of the recruitment process and it is your opportunity to demonstrate why you are the most suitable candidate for the job. It is your chance to make sure that with the right effort, your application stands out amongst others.
It is essential that any information provided is accurate, legible and comprehensive as thorough recruitment vetting procedures take place which will verify the content of your CV, including (but not limited to): examination dates and grades, previous employment checks including job titles and dates of employment, any gaps in employment and convictions/cautions/reprimands/final warnings. Some checks are undertaken as part of the recruitment process, but all job offers are subject to Disclosure and Barring Service (DBS), fraud prevention and credit checks, references, proof of eligibility to work in the UK, residency and identity, proof of qualifications (where appropriate) and National Insurance number.
Please download and save the application form to your computer. You will then be able to complete the form electronically. Save and send your completed application form and covering information to careers@wpa.org.uk
Any information that you supply to WPA will be processed in accordance with the Data Protection Act 2018. For further details of our Information Security Policy please visit www.wpa.org.uk/privacy
Not found what you're looking for?
We are always interested in hearing from forward-thinking, dynamic individuals. If your skills and experience aren't suited to our current vacancies, please feel free to email your CV to us detailing the type of work you are searching for.
Email us