The smart decision for your business
Digital Health aids recruitment and retention and helps to reduce absenteeism in an increasingly competitive market. It enhances wellbeing and
demonstrates investment in what can often be referred to as a company's most valuable asset, its people.
An excellent alternative to private medical insurance
(PMI), it's an ideal solution for progressive, forward-thinking companies.
- A low-cost digital health service that provides immediate access to essential care.
- Expert advice and guidance that's credible.
- Guidance on how employees can change their daily routine to aid a healthier lifestyle.
- Access to a range of health and wellbeing services when an employee is ill, or worried about their health.
- Individualised advice, guidance, pointers and clear information in one central and easy to use app.
The Digital Health app is provided by WPA Protocol Plc (Protocol)
We're rated 'Excellent' on Trustpilot.
Digital Health features
Digital Health has been designed to help keep staff healthy and at work. It's a practical health and wellbeing app, providing access to four pathways.
It offers a secure and personalised service with everything housed in one central app, enabling employees to manage and improve their physical and mental health.
Symptom checker
For any concerns and to see if further help is needed
Digital Health can be likened to an expert and modern service in an employee's pocket.
In a world where people want to be proactive about their health, Digital Health's symptom checker is an invaluable support to help allay any worries an employee might have.
Its dynamic tool is available 24/7 and leads an employee through a series of relevant questions individualised to them.
Remote GP services
A 24-hour booking portal for video or phone calls
Digital Health gives employees online access to an experienced GP via video or phone calls.
Whilst the waiting time for an NHS GP can be weeks, Digital Health gives access to a 24-hour booking portal to select a GP appointment at a time that suits them.
Mental health support
Up to six sessions with a qualified counsellor
Digital Health allows employees to book up to six telephone-based sessions with a qualified counsellor.
Modern life is challenging, and we are all aware of the importance of looking after our mental health. People are far happier talking about their mental health needs and wanting to get advice and help from a trusted source.
Physiotherapy services
Screening, assessment and personalised exercise programmes
With waiting times increasing, Digital Health's state of the art tool can help get employees on the road to recovery, immediately.
The dynamic questioning process will offer assessment and advice, and where appropriate, recommend a personalised exercise programme to start their treatment journey.
Wellbeing dashboard
Providing a detailed timeline of progress made
Society is changing rapidly, and now many people have a range of devices to help with modern life.
Digital Health complements these and is linked, through a health wallet, to smart watches and other wearables from companies such as Apple and Garmin.
Add optional cash benefits
Digital Health can be enhanced to include valuable cash benefits, provided by WPA, to help your employees with their everyday healthcare expenses.
Optical treatment
Up to £100
Sight tests, prescribed glasses, new prescribed lenses to existing frames, contact lenses and refractive eye surgery.
Dental treatment
Up to £100
Check-up fees, hygienist fees, scale and polish, x-rays, fillings, crowns, bridges and dentures.
Audiology
Up to £100
Hearing tests, external hearing aids including repair and batteries and ear wax removal.
These optional cash benefits can further support employees with routine healthcare appointments. With the cash benefits included, your employees don't have to be ill to benefit from Digital Health.
Exclusions and limitations apply. Contact us to find out more about our policy terms and conditions.
Safe and secure
Digital Health ensures that the security of any data recorded on the app is safe and secure.
ISO/IEC 27001
We work to ISO/IEC 27001 Information Security Standard and also with The National Cyber Security Centre and NCSC accredited contractors, to continue to
develop, implement and audit the latest guidance and advice.
Cyber Essentials Plus
We have gained certification for Cyber Essentials Plus Certification following independent validation by NCSC approved auditors.
Security team
We have a dedicated security team and partner with NCC Group, who are accredited to the National Cyber Security Centre (NCSC), to provide 24/7 security over
our IT environment.
Frequently asked questions
Employer FAQs
Is there a maximum age for joining?
Are employees required to undergo a form of underwriting?
Will management information be provided?
What is the joining criteria for Digital Health?
Does Digital Health cover my employees' children?
Who can use the service?
What information is required to add new employees to the Scheme?
Can members join throughout the Scheme year?
If a member joins part-way through the year will their premium and benefits be pro-rated?
What happens to the membership of leavers, who's employment ends before the scheme year is up?
How will we be invoiced?
Employee FAQs
Will my employer be told when I make an appointment?
What happens if I leave the company before the contract ends?
When can I make an appointment with a GP?
What sort of things can I ask the GP about?
Is there a limit on the number of GP appointments I can have?
Can the GP service issue prescriptions and will I be charged?
Where can I get my prescription?
Can the GPs issue referrals to specialists?
What type of support does the Mental Health service include?
What can I use the Mental Health support for?
Does Digital Health provide benefit for face-to-face mental health support?
What does the Physiotherapy service include?
How quickly will I be able to access my personalised physiotherapy exercise programme when I've been triaged?
Can I access my personalised physiotherapy programme at any time?
In choosing Digital Health for your employees, you can rest assured of the following:
- Ease of use - the app offers speed, simplicity and convenience.
- Safe - the security of any data recorded on the app is safe and secure.
- Reliability - the advice and information provided is trusted and credible.
The Digital Health app is provided by WPA Protocol Plc (Protocol) a company registered in England and Wales under company number 2755175 whose registered office is Rivergate House, Blackbrook Park, Taunton, Somerset, TA1 2PE.
Symptom Checker, Mental Health Support and Remote GP Services are provided by Healthhero Solutions Limited a company registered in England and Wales under company number 03766413 whose registered office is at 10 Upper Berkeley Street, London, W1H 7PE.
Physiotherapy Services are provided by Ascenti Health Limited a company registered in England and Wales under company number 03225768 whose registered office is at Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZ.
The cash benefits are distributed, administered and underwritten by Western Provident Association Limited (WPA) a company registered in England and Wales under company number 00475557 whose registered office is Rivergate House, Blackbrook Park, Taunton, Somerset, TA1 2PE. WPA is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. WPA's Financial Conduct Authority registration number is 202608.
We're here to help you choose
Digital Health provides individualised advice, guidance, pointers and clear information in one central and easy to use app.
Call our dedicated team to discuss your requirements on
01823 625051
(Monday - Friday 9am - 5pm)